![]() Having now struck out twice, with Fitbit, and with trying to repair, I contacted my credit card provider and put a claim through Purchase Protection. For Apple Watch, yes, but not for Fitbit. Both said that the part to replace the screen was not available to order. ![]() I then took the Fitbit Sense to two local phone / electrical repair shops. For details about our warranty policy.' I got the message: Not their problem if the screen broke with no apparent reason. We we're able to determine that your watch doesn’t meet the replacement requirements of our warranty policy. Their reply was very quick too, if not helpful, ' Please accept our apologies for the inconvenience this has caused you. ![]() Fitbit Customer Service over the phone was pleasant, and requested a photo to review, which I promptly sent.
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